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~ Customer Service ~
The Heart Cottage is
committed to the satisfaction of our customers. Below you will
find a list of helpful topics and frequently asked questions.
If you are having any trouble finding answers, please contact
us directly and we will be happy to assist you.
Store Policies:
Heart
Cottage Guarantee: Every effort is
made to accurately represent each item through a detailed
description and photo. If you have any questions about a
product, please call the shop (830) 995-5660 prior to
ordering.
Delivery & Shipping:
We
ship Priority Mail via the United States Postal Service on
most small items. Larger and/or heavier boxes will be sent by
UPS. We will email you when we send your shipment and we will
also tell you which carrier has been selected. If you have a
preference, please tell us at the time that you place the
order.
Shipping charges are:
0 to $25.00 = $4.95
$25.01 to $60.00 =
$8.95
$60.01 to $150.00 =
$12.95
$150.01 and up =
$18.95* If
the amount charged for shipping exceeds the actual shipping cost,
the difference will be refunded through PayPal.
Returns & Substitutions:
No substitutions will be made on any order. If an item on
your order is out-of-stock, you will be notified and that
amount will be refunded. All sales are Final on Original
Carvings. Exchanges may be made on other merchandise. No
Refunds are given. Items for Exchange must be returned to The
Heart Cottage within 7 days after receiving them and must be
in re-sellable condition. Call (830) 995-5660 for a Return
Authorization # before sending anything back. Shipments
without an RA# written on the outside of the box will be
refused. Customer is responsible for the cost of returning
merchandise to be exchanged back to The Heart Cottage and for
the shipping out of exchanged/replacement merchandise.
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