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   The Heart Cottage is committed to the satisfaction of our customers. Below you will find a list of helpful topics and frequently asked questions. If you are having any trouble finding answers, please contact us directly and we will be happy to assist you.
 

Store Policies:

Heart Cottage Guarantee: Every effort is made to accurately represent each item through a detailed description and photo. If you have any questions about a product, please call the shop (830) 995-5660 prior to ordering.

Delivery & Shipping:  We ship Priority Mail via the United States Postal Service on most small items.  Larger and/or heavier boxes will be sent by UPS.  We will email you when we send your shipment and we will also tell you which carrier has been selected.  If you have a preference, please tell us at the time that you place the order. 

Shipping charges are:

0 to $25.00  = $6.95
$25.01 to $60.00 = $10.95
$60.01 to $150.00 = $15.95
$150.01 and up = $24.95

* If the amount charged for shipping exceeds the actual shipping cost, the difference will be refunded through PayPal.

Returns & Substitutions: No substitutions will be made on any order. If an item on your order is out-of-stock, you will be notified and that amount will be refunded.  All sales are Final on Original Carvings. Exchanges may be made on other merchandise. No Refunds are given. Items for Exchange must be returned to The Heart Cottage within 7 days after receiving them and must be in re-sellable condition. Call (830) 995-5660 for a Return Authorization # before sending anything back. Shipments without an RA# written on the outside of the box will be refused. Customer is responsible for the cost of returning merchandise to be exchanged back to The Heart Cottage and for the shipping out of exchanged/replacement merchandise.

 

 

 

The Heart Cottage  510 - A 7th Street, Comfort Texas, 78013     Phone: 830-995-5660
Store Hours:    Tuesday through Saturday- 10:30 am to 5:00 pm,   Sunday by chance
email: Jan@theheartcottage.com